BLUBAG attaches the utmost importance and care to the protection of privacy and personal data, and to compliance with the relevant legal provisions.
Regulation (EU) 2016/679 of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter "GDPR") affirms that personal data must be processed lawfully, fairly, and transparently. Accordingly, this data protection policy (hereinafter the "Policy") aims to provide you with simple, clear information on the processing of personal data concerning you, in the context of your browsing and operations carried out on our website.
As part of your activity, the site https://www.blubag.hippolyx.com, collect and use personal data relating to you.
For all processing operations, BLUBAG, a simplified joint stock company (simplified joint-stock company), RCS no. 820 985 364, with share capital of 30,000 euros, headquartered at 455 Promenade des Anglais 06299 - Nice Cedex 3 - France, determines the means and purposes of processing. As such, we act as a data controller, within the meaning of the Regulations relating to personal data, and in particular the GDPR.
When you use our website, you provide us with a certain amount of information about yourself, some of which can be used to identify you ("personal data"). This is the case when you browse our site, or when you fill in the form to be contacted by our services.
The nature and quality of the personal data collected about you varies according to the relationship you have with BLUBAG, the main ones being:
Identification data: this includes any information that would enable us to identify you, such as your surname, first name, telephone number. We may also collect your e-mail address.
Browsing information: by browsing our website, you interact with it. As a result, certain information relating to your browsing is collected.
Why do we collect your personal data and how?
We collect your personal data for specific purposes and on different legal grounds.
Via the chatbot:
To enable you to follow up on your baggage claim.
To enable you to find out more about the airport services we offer.
To enable you to find out more about our courier network
and for any other questions or requests for information.
Identity data
Legitimate interest
If you are not a BLUBAG customer, the data collected through the chatbot is kept for six (6) months from the date of collection or last contact.
If you are already a BLUBAG customer, the data collected
about you via the
form is kept for six
(6) months
following the year in
which the contract
binding you to
BLUBAG ends.
Deposit cookies strictly necessary for the operation of the BLUBAG site in order to :
Adapt the service to your terminal and language preference
Locate your terminal
Store your cookie consent
Navigation data
Legitimate interest
Consent cookies are stored for six (6) months.
Your navigation data on our website is kept for a maximum of six (6) months.
Carry out audience
analysis
Navigation data
Consent
Your browsing data on our website will be kept for a maximum of six (6) months.
Keep a register of
people who have
exercised their
rights to their
personal data:
access, rectification,
opposition,
withdrawal of
consent, deletion,
etc.
Identity data
Legal obligation
Your data will be used by authorized BLUBAG employees, depending on the purpose of the data collection and within the limits of their respective responsibilities.
It may be transmitted, for certain purposes and within the limits of their respective missions and authorizations, to the following recipients:
Subcontractors we use to carry out a range of operations and tasks on our behalf, in particular to:
Hosting the website.
Measuring audience analysis.
Managing cookie consent.
Managing the chatbot and your complaints.
Regulated professions (lawyers, bailiffs, etc.) who may be involved in the implementation of guarantees, collection or litigation.
When your personal data is communicated to our subcontractors, we also ask them not to use the data for purposes other than those initially intended. We make every effort to ensure that these third parties maintain the confidentiality and security of your data.
Finally, your data may also be transmitted to legal or regulatory authorities in order to comply with our legal obligations.
In all cases, only the necessary personal data is provided. We make every effort to ensure secure communication and transmission of your data.
Is your personal data transferred to third countries?
BLUBAG endeavors to store personal data in France, or at least within the European Union.
However, it is possible that the data we collect when you use our site, or services may be transferred to other countries. This is the case, for example, if some of our service providers are located outside the European Union.
In the event of such a transfer, we guarantee that it will be carried out:
To a country offering an adequate level of protection, i.e. a level of protection equivalent to that required by European regulations.
Within the framework of standard contractual clauses.
Within the framework of internal company rules.
We keep your personal data only as long as is necessary to fulfil the purpose for which we hold it, to meet your needs or to comply with our legal obligations. (cf. article 4).
Retention period vary depending on a number of factors, such as:
BLUBAG's business needs
Contractual requirements
Legal obligations
Recommendations from supervisory authorities
How do we guarantee the security of your personal data?
BLUBAG is committed to protecting the personal data we collect or process from loss, destruction, alteration, unauthorized access or disclosure.
Accordingly, we implement all appropriate technical and organizational measures, depending on the nature of the data and the risks involved in processing it. These measures must preserve the security and confidentiality of your Personal Data. They may include practices such as restricted access to Personal Data by persons authorized by virtue of their functions, pseudonymization or encryption.
In addition, our practices and policies and/or physical and/or logical security measures (secure access, authentication procedure, back-up copy, software, etc.) are regularly checked and updated if necessary.
With regard to the personal data, we collect/process, you may exercise the following rights :
A right of access (Article 15 of the GDPR): you have the right to request access to the personal data we hold about you, and you can request a copy.
A right of rectification: you can request the rectification of any inaccurate data concerning you.
A right of deletion (Article 17 of the GDPR): you can request the deletion of your personal data in certain circumstances.
A right to portability (Article 20 of the GDPR): under certain conditions you can receive all the personal data about you that you have provided to us, in a structured format.
You also have the right to demand that we transfer them, where possible, to another controller.
A right to object to processing on the grounds of legitimate interest (Article 21 of the GDPR).
A right to withdraw consent at any time (Article 7-3 of the GDPR).
A right to restrict processing (Article 18 of the GDPR): you have the right to restrict the processing of your data under certain conditions.
A right to define the fate of your data after your death and to choose that we communicate (or not) your data to a third party that you have previously designated (Law for a Digital Republic).
You may exercise all these rights by contacting HELEE's Data Protection Officer (DPO) at the following address: dpo@mbaviation.eu
When you send us a request to exercise a right, we ask you to specify as far as possible the scope of the request, the type of right exercised, the personal data processing concerned, and any other useful information, in order to facilitate the examination of your request. In case of reasonable doubt, you may also be asked to provide proof of your identity.
You also have the right to complain to the Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07, about the way in which BLUBAG collects and processes your data.
This Policy may be regularly updated to take account of changes in regulations relating to personal data.
Date of last update Octobre 2024.